Wondering what happens before we show up ready to work our magic? Our shared mission is your happiness, so we'll make sure you're fully in the loop about our cleaning packages. We’ll also ask if you have any special requests or quirks we should keep in mind. This way, we can give you a spot-on quote, blow your expectations out of the water, and leave your New York home sparkling like never before.Before the big day, we’ll reach out to sort out how we’ll get into your place. You can hand over a key, share an access code, or have someone there to welcome us in—whatever works best for you. We clean all week long, so finding the perfect time to fit your schedule (whether you want to be home or not) is no problem at all. Need to tweak your package or reschedule? Just give us a heads-up at least 24 hours before your appointment. Since our team’s calendar is tight and tidy, last-minute cancellations come with a fee.So, what goes down during your cleaning? Only the best make the cut on our team—each cleaner undergoes thorough background checks and training to meet top-notch industry standards. Plus, they’re insured and bonded, so you can relax. They bring all the gear and cleaning goodies, so you don’t have to lift a finger. When they arrive, they’ll do a quick walkthrough with you to highlight any spots you want extra love. Feel free to hang around, but moving from room to room helps our pros work their magic without bumping into each other. Heads up: our team won’t be hauling heavy furniture or climbing above six feet for safety reasons.After we’ve waved our cleaning wands, we’ll walk through the home together to make sure you’re thrilled and every checklist box is ticked. If you’re not 100% happy and let us know during this walkthrough, we’ll come back and fix it up free of charge. Spot a missing or damaged item later? Tell us ASAP so we can make it right with repairs or replacements.Shortly after your cleaning, expect an email asking for your honest thoughts and a rating of your cleaner and service. This helps us keep our pros performing at the highest level and ensures your New York home stays as fresh and fabulous as you deserve.